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Business Services

  • Hello tomorrow - are you ready for change?

    Running a productive business services operation or contact centre and providing first class customer service is quite simply, easy in South Tyneside.

    Premises costs are competitive, while being in great locations with easy access to public transport for large workforces. Workforces are loyal with high staff retention, and of course we are known for our fantastic friendly accent!

    Locating a contact centre here could create savings of over £9m per year, compared to London. Smaller business services operations thrive here too including recruitment, financial management, training, accountancy and legal.

  • Our people

    South Tyneside is the ideal location for companies that require a dedicated, reliable and forward thinking workforce to support your business and your client's business.

    North East England is home to five universities, and 11 FE colleges offering a range of business services qualifications; whatever the skills requirement for your business there is a pipeline of talent in telephone operatives, team managers, sales people as well as in HR, marketing and IT to provide all-rounded support.

    • Over 132,500 people employed across almost 19,000 companies in the region
    • Lowest attrition rates in the UK for contact centres (12% in 2015)
    • Over 145 contact centres employing over 40,000 people in the region, highlighting a productive, cost effective model can be achieved here
  • Competitive costs and great locations

    In South Tyneside, Grade A office space is available from just £8 per square foot.

    Locating a 350 seat contact centre in North East England could generate savings of up to £9million per annum, when compared to London. This is based on grade A office space rents, running costs, rates and salary costs. The same operation in Scotland would cost £1million more than setting up in North East England. We are in a very cost effective location.

    South Shields is located in the centre of South Tyneside, where regeneration continues at the Holborn Riverside development. This scheme will create over 200,000 square foot of Grade A office space ideal for business services operations, with large flexible floorplans, car parking and excellent public transport links.

  • Companies based here

    BT

    BT runs a 600 seat contact centre from a bespoke development on South Shields riverside.

    Fairstone Group

    Fairstone Group operates from their HQ in Boldon, from where they operate back office services and support to their growing network of financial advisors and wealth management specialists.

Support for your business

In South Tyneside, your business can benefit from practical support from our dedicated team. 

Get in touch for a chat about how we can support your business, whether you are thinking about relocating, looking to expand your business, or if you are just starting out.

Get in touch

Upcoming business services events

  • Name
    Tech Talks - Pete Daykin, Daykin & Storey
    Location
    One Trinity Green
    Time
    5:30pm to 8:00pm
    Cost
    Free
    Description
    This October we welcome Pete Daykin to chat to Tech Nation's Jamie Hardesty, revealing the highs and lows of running a digital agency offering technology solutions including the development of an AI platform and how that changes the game...
  • Name
    Scaleup Summit
    Location
    Wylam Brewery
    Time
    8:00am to 1:30pm
    Cost
    £20.00
    Description
    If you want to explore the opportunity to scale up, if you have already embarked on your growth journey or if you have successfully scaled your business, attend the Scaleup Summit and meet like-minded businesses to help shape a scaleup community in the North East.
  • Name
    Step Ahead with SEO and Google Analytics
    Location
    One Trinity Green
    Time
    9:00am to 4:30pm
    Cost
    Free
    Description
    Join Invest South Tyneside and Google Partner business Digital Allies for a day to delve into the inner workings of Google, and the ever-evolving world of digital marketing with an SEO (search engine optimisation) and Google Analytics masterclass.