Running a productive business services operation or contact centre is easy in South Tyneside, as some of the most affordable office space in North East England is available.
Premises costs are competitive, while being in great locations with easy access to public transport for large workforces. Workforces are loyal with high staff retention, and of course we are known for our fantastic friendly accent!
Locating a contact centre here could create savings of over £9m per year, compared to London. Smaller business services operations thrive here too including recruitment, financial management, training, accountancy and legal
South Tyneside is the ideal location for companies that require a dedicated, reliable and forward thinking workforce to support your business and your client's business.
North East England is home to five universities, and 11 FE colleges offering a range of business services qualifications; whatever the skills requirement for your business there is a pipeline of talent in telephone operatives, team managers, sales people as well as in HR, marketing and IT to provide all-rounded support.
Over 132,500 people employed across almost 19,000 companies in the region
Lowest attrition rates in the UK for contact centres (12% in 2015)
Over 145 contact centres employing over 40,000 people in the region, highlighting a productive, cost effective model can be achieved here
Labour costs for a customer services representative are 47% cheaper compared to Berlin, 43% cheaper compared to Paris, 25% less expensive than Dublin and over 14% lower than Greater London
Competitive costs and great locations
Some of the most affordable office space in North East England is available in South Tyneside, with Grade A office space available from just £8 per square foot.
Locating a 350 seat contact centre in North East England could generate savings of up to £9million per annum, when compared to London. This is based on grade A office space rents, running costs, rates and salary costs. The same operation in Scotland would cost £1million more than setting up in North East England. We are in a very cost effective location.
South Shields is located in the centre of South Tyneside, where regeneration continues at the Holborn Riverside development. This scheme will create over 200,000 square foot of Grade A office space ideal for business services operations, with large flexible floorplans, car parking and excellent public transport links.
Companies based here
BT runs a 600 seat contact centre from a bespoke development on South Shields riverside.
Fairstone Group operates from their HQ in Boldon, from where they operate back office services and support to their growing network of financial advisors and wealth management specialists.
Support for your business
In South Tyneside, your business can benefit from practical support from our dedicated team.
Get in touch for a chat about how we can support your business, whether you are thinking about relocating, looking to expand your business, or if you are just starting out.